Super Win Terms and Conditions

01 Acceptance of Terms

These Terms and Conditions ("Terms") apply to all users of the Super Win platform, including the website at super-win.app and any associated mobile applications. By accessing or using Super Win in any way — including browsing the site, registering an account, making a deposit, or placing a bet — you agree to be bound by these Terms.

Super Win reserves the right to update or modify these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised date. Continued use of the platform after changes are published constitutes acceptance of the updated Terms. It is your responsibility to check this page periodically.

These Terms should be read alongside the Super Win Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and Super Win.

02 Eligibility

To register and use a Super Win account, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gambling under the laws applicable to you in your jurisdiction.
• You must not be acting on behalf of another person or entity when registering or using the platform.
• You must not be a current employee, contractor, or close family member of a Super Win employee or contractor.
• You must not have been previously excluded or banned from the Super Win platform.

Super Win reserves the right to request proof of age, identity, or eligibility at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure.

03 Account Registration

Each individual is permitted to hold only one Super Win account. Creating multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is strictly prohibited. Super Win uses automated and manual checks to detect duplicate accounts.

When registering, you must provide accurate, complete, and up-to-date information. This includes your full name, date of birth, contact details, and any other information requested during the registration process. Providing false or misleading information is a breach of these Terms and may result in immediate account closure.

You are responsible for maintaining the security of your account credentials. This includes:

• Keeping your password confidential and not sharing it with anyone.
• Logging out of your account when using shared or public devices.
• Notifying Super Win immediately if you suspect unauthorised access to your account.
• Not allowing any other person to use your account to place bets or access funds.

Super Win will not be held responsible for losses resulting from unauthorised account access where the player has failed to take reasonable steps to protect their login credentials.

04 Deposits and Payments

Super Win accepts deposits via bKash, Nagad, Rocket, and bank transfer. All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳200. There is no maximum deposit limit for standard accounts, though higher amounts may be subject to additional verification.

Deposits are credited to your Super Win balance instantly in most cases. If a deposit does not appear within 30 minutes, contact Super Win support with your transaction reference number.

By making a deposit, you confirm that:

• The funds you are depositing are legally yours and are not the proceeds of any criminal activity.
• You are not using a payment method that belongs to another person without their explicit consent.
• You understand that deposited funds are used for gambling purposes and may be lost.

05 Withdrawals

Super Win processes withdrawal requests to bKash, Nagad, Rocket, and bank transfer. The minimum withdrawal amount is ৳500. Super Win does not charge fees on standard withdrawals, though your payment provider may apply their own charges.

Withdrawal requests are typically processed within 5 minutes for verified accounts using mobile wallet methods. Bank transfer withdrawals may take longer depending on your bank's processing times.

Before your first withdrawal is processed, Super Win will verify your identity. You may be asked to provide:

• A copy of a valid government-issued photo ID (National ID card, passport, or driving licence).
• Proof of your registered mobile wallet or bank account.
• Any additional documentation Super Win deems necessary to comply with anti-money laundering obligations.

Super Win reserves the right to delay or decline a withdrawal request if there are reasonable grounds to suspect fraudulent activity, a breach of these Terms, or if the account has not been fully verified. In such cases, Super Win will notify the player and request any additional information required.

06 Bonuses and Promotions

Super Win offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to the specific terms attached to each individual offer, as well as the general bonus rules set out here.

General bonus rules that apply to all Super Win promotions unless otherwise stated:

• All bonuses are subject to wagering requirements before any associated winnings can be withdrawn. The specific wagering requirement for each bonus is stated in the offer details.
• Bonuses can only be claimed once per player, per household, per device, and per IP address unless the offer explicitly states otherwise.
• Super Win reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses cannot be transferred between accounts or exchanged for cash directly.
• If a player requests a withdrawal before meeting the wagering requirements on an active bonus, the bonus and any associated winnings will be forfeited.
• Super Win reserves the right to void bonuses and related winnings if there is evidence of bonus abuse, including but not limited to low-risk betting strategies designed to clear wagering requirements without genuine gameplay risk.

07 Game Rules and Fair Play

All games available on Super Win are provided by licensed third-party game studios. Each game operates according to its own specific rules, which are accessible within the game interface. It is your responsibility to understand the rules of any game before placing bets.

Super Win is committed to providing a fair gaming environment. The following activities are strictly prohibited and will result in immediate account suspension and forfeiture of all balances:

• Using automated betting software, bots, or scripts of any kind.
• Exploiting software bugs, glitches, or errors in any game or platform feature.
• Colluding with other players to gain an unfair advantage in any game.
• Attempting to manipulate game outcomes through any technical or non-technical means.
• Using VPNs or other tools to circumvent geographic or account restrictions.
• Any form of chip dumping or match-fixing in live dealer or multiplayer games.

In the event of a technical failure during a game round, Super Win will follow the game provider's standard resolution procedure. Bets placed during a confirmed technical failure may be voided and stakes returned. Super Win's decision in such matters is final.

08 Account Suspension and Closure

Super Win reserves the right to suspend or close any account at any time, with or without prior notice, in the following circumstances:

• Breach of any part of these Terms and Conditions.
• Provision of false, inaccurate, or misleading information during registration or verification.
• Suspected fraudulent activity, money laundering, or use of stolen payment methods.
• Failure to complete identity verification within a reasonable timeframe when requested.
• Detection of duplicate accounts linked to the same player.
• Abusive, threatening, or inappropriate behaviour directed at Super Win staff or other players.
• Any activity that Super Win reasonably believes poses a risk to the integrity of the platform.

Players may also request voluntary account closure at any time by contacting Super Win support. If you wish to close your account for responsible gaming reasons, Super Win will process the closure promptly and apply any applicable self-exclusion measures.

Upon account closure, any pending withdrawal requests for legitimately won funds will be processed in the normal course, subject to verification requirements being met. Funds connected to bonus abuse or Terms violations may be withheld pending investigation.

09 Responsible Gaming

Super Win takes responsible gaming seriously. Online casino games are a form of entertainment and should never be treated as a source of income or a way to recover financial losses. Super Win provides a range of tools to help players stay in control of their gaming activity.

Tools available to all Super Win players include:

• Deposit limits — set daily, weekly, or monthly limits on how much you can deposit.
• Session time reminders — receive notifications after a set period of play.
• Self-exclusion — temporarily or permanently exclude yourself from the platform.
• Reality checks — periodic reminders of how long you have been playing and how much you have wagered.

To access these tools or to request self-exclusion, contact Super Win support or visit the Responsible Gaming page. Self-exclusion requests are processed promptly. Once a self-exclusion is in place, Super Win will take reasonable steps to prevent the excluded player from accessing the platform, including blocking marketing communications.

10 Privacy and Data

Super Win collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your personal information as described in that policy.

Super Win will never sell your personal data to third parties for marketing purposes. Data is shared only where necessary to process payments, verify identity, comply with legal obligations, or provide the services you have requested.

You have the right to request access to the personal data Super Win holds about you, to request corrections to inaccurate data, and to request deletion of your data subject to applicable legal retention requirements. To exercise these rights, contact Super Win support with your request.

For full details on how Super Win handles your personal information, please read the Privacy Policy.

11 Intellectual Property

All content on the Super Win platform — including but not limited to the website design, logos, graphics, text, game interfaces, and software — is the property of Super Win or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Super Win platform for personal, non-commercial purposes only. This licence does not permit you to:

• Copy, reproduce, or distribute any Super Win content without prior written permission.
• Modify, adapt, or create derivative works based on Super Win content.
• Use Super Win's name, logo, or branding in any way that implies endorsement or affiliation.
• Reverse engineer, decompile, or attempt to extract the source code of any Super Win software.

12 Limitation of Liability

Super Win provides its platform on an "as is" and "as available" basis. While Super Win makes every effort to ensure the platform is available and functioning correctly at all times, it cannot guarantee uninterrupted access or error-free operation.

To the maximum extent permitted by applicable law, Super Win will not be liable for:

• Any loss of funds resulting from technical failures, interruptions, or errors beyond Super Win's reasonable control.
• Any indirect, incidental, or consequential losses arising from your use of the platform.
• Losses resulting from your failure to comply with these Terms or to take reasonable steps to protect your account.
• The content, accuracy, or availability of any third-party services connected to the platform.

13 Changes to Terms

Super Win reserves the right to update, modify, or replace any part of these Terms at any time. Changes will be effective immediately upon publication on this page. The "Last Updated" date at the top of this page will reflect when the most recent changes were made.

Super Win will make reasonable efforts to notify registered players of significant changes via email or an in-platform notification. However, it remains your responsibility to review these Terms periodically. Continued use of the Super Win platform after changes are published constitutes your acceptance of the revised Terms.

If you do not agree with any changes to these Terms, you should stop using the platform and contact support to arrange account closure and withdrawal of any remaining balance.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your account or a transaction, please contact the Super Win support team. Support is available 24 hours a day, 7 days a week.

You can reach Super Win support at:

• Email: [email protected]
• Live chat: available directly through the Super Win platform after logging in.

Super Win aims to respond to all support queries within 24 hours. For urgent account or payment issues, live chat is the fastest way to get assistance.